store policies

When your order is placed and paid for, I will start processing it and you will receive an email as confirmation. (Orders placed over weekends and public holidays get processed on the 1st following work day.)

If you pay via EFT please be sure to send the proof of payment to blinkidees@gmail.com Your order will only be processed after receiving this.

Some items are always in stock and some items are made to order only. I always try to get all orders out asap.

In-stock itemsCurrent turn-around time for these items are 2 to 4 working days plus the courier delivery time. This may increase around the various holidays throughout the year. Please place gift orders for the festive season well in advance to ensure that you receive your order in time.

Made-to-order-items: Current turn-around time for these pieces are 10 to 14 working days plus the courier delivery time. This may increase around the various holidays throughout the year. Please place gift orders for the festive season well in advance to ensure that you receive your order in time. 

NB: Rush orders are possible but need to be arranged, please contact me in this regard.

I offer free shipping on all orders… Yay!!!

All items are shipped within South African borders only, via courier directly to your door or selected pick up point.

As soon as your order is shipped, you will receive an email containing your tracking number as well as a link where the parcel can be tracked.  

Due to the fact that courier services are outsourced and different shipping methods are used I can not specify any delivery days or an exact time of day. Therefor I recommend that you use the location where you are during the day since the couriers deliver during normal working hours. 

Standard shipping times may take between 2 and 5 working days depending on the area and the courier schedule. Regional and outlying parcels may take longer.

For extreme outlying areas I might have to make use of the SAPO but is only recommend for delivery to a PO BOX address. I cannot take responsibility for delivery times when parcels are sent this way. 

Please Note: I cannot be held responsible if the couriers attempt to make contact and no one responds or if no one is at the delivery address to accept the parcel. This will result in the parcel not being delivered on time or that it is returned to me.

If I have to re-send the parcel a R100 shipping fee will be required. If you would cancel your order and require a refund, a 20% handling fee will apply.

refund

In-stock itemsIf you are not 100% satisfied with your purchase, please feel free to return the item in the original packaging undamaged within 7 days of purchase for a refund. Return of a product will be at your own cost and a 20% handling fee will apply to all refunds.

Custom pieces: Unfortunately, I do not except returns on custom pieces. If I made a mistake in the spelling, etc., I will gladly re-do the item at my own cost.
I can however not be held responsible if you make a mistake, please check and double check any custom text before submitting your order.

exchange

You are welcome to exchange any item within 30 days of purchase, if  in the original packaging and undamaged.
Products to be exchanged will have to be returned to blinkidees first and all exchange shipping costs will be for your expense.
Should there be a credit balance owed to you due to the exchange, you will be provided with a digital blinkidees voucher to be used in my online shop. Should there be an amount owed to me due to the exchange, payment will need to be made before the new items will be shipped to you.

to make is easy, i’ll answer some questions

  What materials do you use? Sterling silver, brass, copper and aluminium. For my steampunk range, I use only real vintage watch parts. Sometimes I combine the metal with other materials like wood, glass and repurposed leather.

  What methods do you use?  All the processes used to make each design are done by hand with simple hand operated tools. These methods include melting, forging, piercing and soldering of metal into unique designs.
Stamping is also done by hand and each letter, number or design is stamped individual with a hammer on a flat steel surface. Due to this there will always be differences from piece to piece which will include variations in letter spacing, alignment and depth. Designs will look similar but no two pieces will ever be identical. These little imperfections add to their charm which makes each piece a unique and a one-of-a-kind keepsake or heirloom.

  Do you design custom pieces? Yes, I do and any of the items in my shop can be customized in some way by adding names, dates or other significant wording. My custom pieces are made with love so you can celebrate your special memories like birthdays, engagements, weddings, anniversaries and graduations. You are welcome to message me to discuss what you are looking for. It will take 7 to 10 days before custom orders are ready to be couriered.

  Can I collect my order if I’m in the Cape Town area? You are welcome to collect your order at my workshop.

  What if I’m not satisfied? My craft is my passion and it’s very important that you are 100% satisfied with my work. Should you have an issue with a damaged product, a lost parcel or if you are not completely thrilled with your purchase, please contact me so I can try to rectify the issue.

If you have any more questions about products, materials, processing times or custom design options, don’t hesitate to contact me. I enjoy hearing from my customers and will respond to all emails within 24 hours!